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Home CompanyPrivacy Policy
What is our commitment to your privacy?
Why do we collect your personal information?
Direct marketing
How do we collect your personal information?
How may personal information be used?
To whom may personal information be disclosed?

Cookers Privacy Policy

In this Privacy Policy, any reference to “we”, “us” and “our” means Cookers Bulk Oil Systems Pty Ltd (ACN 143 695 498) (Cookers) its officers, employees, volunteers, contractors and agents. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy (as amended from time to time) and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our Website. We encourage you to check our Website periodically to ensure that you are aware of our current Privacy Policy.

What is our commitment to your privacy?

Cookers is committed to protecting and respecting your privacy. The Privacy Policy applies to all personal information collected by Cookers via the Website. It also sets out your rights in relation to accessing the personal information we collect and hold about you. This Privacy Policy applies to any personal information you disclose to Cookers through the use of any of Cookers products or services on the Website.


The following terms have the following meanings:

Cookies means a small text file that is stored on a user’s computer/phone for record keeping purposes.

Information means either Personal Information or Non-personal Information.

Minor(s) means individuals below the age of 18 years.

Non-personal Information means any information that does not reveal your specific identity or does not directly relate to an individual.

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, such as:

  • postal address or street address;
  • email address;
  • telephone number and other contact details;
  • age or date of birth;
  • credit, debit or bank account information;
  • your device ID, device type, geo-location information; and
  • such other information we deem as Personal Information.

The following terms have the following meanings:

Primary Purposes include, but are not limited to, those purposes listed in this Privacy Policy.

Secondary Purposes include the use of Information for any purpose that is not defined as a primary purpose.

Services means the goods and services offered by Cookers to the consumer.

User means an individual or company who interacts with Cookers’ services, including users of the Website and users who purchase products or services and otherwise interact with Cookers.

Website means www.cookers.com.au

Why do we collect your personal information?

We collect Personal Information for the purposes of operating our Website and providing services and in order to provide you with a safe and efficient experience. The Personal Information we collect from you will include Information you give us when you:

  • express your interest in our sale of goods and/or services;
  • communicate with us through correspondence, chats, emails or when you share information with
  • us from other social applications, services or websites;
  • interact with our Website, services, content and advertising;
  • provide feedback of our products and services;
  • engage in our promotions;
  • complete a transaction with us;
  • subscribe to our Website; or
  • contact us

We may collect, hold, use and disclose your Personal Information for the following purposes:

  • to conform your identity;
  • to design, manage, price and provide our products and services:
  • to enable you to access and use our services and Website;
  • to operate, protect, improve and optimise our service, Website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to manage our relationship with you;
  • to minimise risks and identify or investigate fraud or other illegal activities;
  • to manage our business;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts and information requested by you;
  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
  • to administer promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes we may have with any of our users, and enforce our agreements with third parties; and

We only collect Personal Information in circumstances where you consent to the collection of this Information, or it is reasonably necessary for, or directly related to, the purposes outlined above. However, should you refuse to disclose Personal Information to us, Cookers may be unable to provide you with the product or services you require.

Direct marketing

We and/or our officers, employees, volunteers, contractors and agents may send you direct marketing communications and information about our service or products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us.

How do we collect your personal information?

We will collect your Personal Information directly from you when you visit our Website, deal with us over the phone or send a letter to us. Where reasonably practicable, we attempt to collect Information directly from individuals or companies. If Cookers holds Personal Information that was collected for a Primary Purpose, then we must not disclose the Personal Information for a Secondary Purpose unless users have consented to the use of the Personal Information or the users would reasonably expect that Cookers would use the Information for the Secondary Purpose which is directly related to the Primary Purpose. At times, your Personal Information may be processed via a third-party plugin or integrated third party gateway provider. If we collect Information about an individual or company from someone else, we will take reasonable steps to ensure that the individual is made aware of the matters above. In the event that Cookers receives unsolicited Personal Information, then we will, as soon as practicable but only if lawful, destroy the Information or ensure the Information is kept confidential. In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant record checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or to engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

How may personal information be used?

We may use your Personal Information for Primary Purposes, including:

  • to provide functionality of our Services and related support, including to create and administer accounts, fulfil and record transactions, and provide you with related assistance
  • to provide you with marketing and promotional materials and opportunities;
  • to provide administrative information to you, for example, information regarding our services and changes to our terms and conditions;
  • to assist our reporting and analysis of trends;
  • to improve our products and services;
  • to protect the copyright, trademarks, legal rights, property or safety of Cookies, its customers or third parties;
  • to accomplish our business purpose including:

i) ensuring our internal processes function as intended and are compliant with legal, regulatory and contractual requirements ii) ensuring that fraud and security monitoring purposes are effective in detecting and preventing cyberattacks or attempts to commit identity theft iii) responding to legal duties, such as requests from public and government authorities To the extent that your Personal Information is based on your consent, you may withdraw such consent at any time in writing. To the extent that your Personal Information is based on your consent, you may withdraw such consent at any time in writing." and only one time.

To whom may personal information be disclosed?

We may disclose your Personal Information:

  • to our employees and related bodies corporate;
  • to our affiliates for Primary Purposes and Secondary Purposes.
  • to third-party service providers or suppliers who provide services such as website hosting, data analysis, payment processing services, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing and other similar services
  • to professional advisers, dealers and agents;
  • to third parties to permit them (or their own customers) to send you marketing communications;
  • to you, through message boards, chat, profile pages, blogs and other services to which you are able to post information and materials;
  • to business partners in the context of a corporate transaction. If Cookers is involved in a sale or business transaction, we will retain a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of reorganization, merger, sale, joint venture, assignment, transfer of other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring or target entity and its advisors; and
  • as required by law.

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For all customer enquiries, please fill in this form or call us on 1300 88 22 99 to speak with one of our friendly staff.

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